Support
Frequently asked questions
SCE EV Shift
What is EV Shift?+
EV Shift is a Southern California Edison (SCE) managed charging program powered by ev.energy. It brings together two SCE programs, the SIDER program (Stability Improvements with DERs) and the Flexible Pricing Rate Pilot, to reward SCE EV drivers for smart charging.
I received an email inviting me to join, why was I contacted?+
You were invited because we identified you as an SCE customer who is already using the ev.energy app and may be eligible for the EV Shift program. You received this email because we believe you could benefit from earning incentives through smart charging.
Why do I need to connect my SCE account?+
Connecting your SCE utility account to your ev.energy account lets us confirm your account number, rate plan (tariff), and other details needed to verify your eligibility for EV Shift. This is a required step for all participants and is the first step toward earning the $50 sign-up incentive.
How do I sign up?+
Log in to your ev.energy account and navigate to the sign-up link: web.ev.energy/sce/sign-up. This link will take you through web onboarding and connecting your SCE account.
What incentives can I earn?+
There are three incentive types. $50 sign-up incentive: earned once you connect compatible EV hardware, connect your SCE account, and complete your first smart charging session of at least 1kWh. $10/month (SIDER): earned monthly when you complete at least 5 smart charging sessions (min. 1 kWh each), for SIDER-eligible users. $10/month (Flexible Pricing Rate Pilot): earned monthly when you complete at least 5 smart charging sessions (min. 1 kWh each). Eligible participants can earn up to $20/month ongoing. Payments are made via Venmo or PayPal.
How long does it take to find out if I'm eligible?+
After you connect your SCE account, ev.energy will pre-review your information. If we believe you're likely eligible, we'll submit your details to SCE. SCE's final verification can take anywhere from 1 to 4 weeks, and we'll notify you once your eligibility has been confirmed.
What is smart charging?+
A smart charge is when ev.energy automatically manages your EV's charging to align with grid conditions or dynamic pricing signals from SCE. This may involve scheduling your charging to off-peak hours or responding to grid events.
What equipment do I need to participate?+
You need a smart-charging compatible EV or home charger (EVSE). Standard vehicle and charger compatibility applies, the same hardware that works with ev.energy's other programs will work here.
I was previously rejected from the CPA program. Does that affect my eligibility here?+
No, being rejected from CPA does not disqualify you from EV Shift. In fact, you're receiving this invitation specifically because you're an SCE customer. The eligibility criteria for EV Shift are different from those for CPA.
How and when do I earn bill credits?+
Under the SCE Flexible Pricing Rate Pilot, you earn bill credits by shifting your energy usage to lower-cost hours, with savings calculated via a 'shadow bill'. After 12 billing cycles, your actual payments are compared to your shadow bill. If the shadow bill is lower, you receive a credit from SCE for the difference.
What if I am on a NEM or SBP rate?+
Net Energy Metering (NEM) or Solar Billing Plan (SBP) customers are eligible to participate in the SCE Flexible Pricing Rate Pilot. Customers on NEM or the SBP will receive any refund at the end of their relevant billing period, even if it's before the 12-month mark.
I have solar panels at home, can I use them to charge my EV through the ev.energy app?+
Yes. If you have home solar panels, the ev.energy app offers three solar charging modes, though which ones you can access depends on your hardware setup. Solar & Grid is available to all users. Solar Only requires an integrated Tesla EV or a solar-compatible home charger. Solar Smart requires a Tesla or solar-compatible EVSE, and charges with solar during the day, topping up with grid energy overnight.
PG&E Hourly Flex Pricing
What is the PG&E Hourly Flex Pricing pilot?+
PG&E's Hourly Flex Pricing (HFP) is a three-year pilot that rewards participants for allowing their EV to smart charge during the cheapest, greenest times on the grid.
Which PG&E customers are eligible for the HFP pilot?+
The pilot is open to residential, commercial, and agricultural customers who are enrolled or switched into one of these rate plans: Electric Home (E-ELEC) or Home Charging (EV2-A).
Is my Community Choice Aggregator (CCA) participating?+
If you are a Community Choice Aggregator (CCA) customer, your CCA must participate in the pilot for you to be approved to enroll. Participating CCAs include: Ava Community Energy, Central Coast Community Energy (3CE), CleanPowerSF, MCE, Peninsula Clean Energy, San Jose Clean Energy, Silicon Valley Clean Energy (SVCE), and Valley Clean Energy (VCE).
How does Hourly Flex Pricing work?+
In this pilot, energy prices vary by hour based on supply and demand on the grid. PG&E forecasts energy prices 7 days in advance and publishes them on their website. Final prices are set one day in advance by 4 p.m. On Flex Alert Days, prices are set by 6 p.m.
Will participating in HFP cost me more for charging?+
Enrollment in the pilot is risk-free financially. Billing is based on your current rate plan, and you'll receive a credit for the difference if you would have paid less on Hourly Flex Pricing. After 12 and 24 months, bill credits are issued if hourly pricing was cheaper than your current rate.
Is dual enrollment with another Demand Response program allowed?+
Dual participation is allowed with: Smart Rate, Peak Day Pricing, and Emergency Load Reduction Pilot Subgroups A1, A3, and A6. Dual participation is NOT allowed with: Base Interruptible Program, Capacity Bidding Program, Demand Response Automation Mechanism, Demand Response Resource Adequacy Contracts, Demand Side Grid Support, Flex Market Pilot, Emergency Load Reduction Program Subgroups A2, A4, A5 and B, Optional Binding Mandatory Curtailment, Scheduled Load Reduction Program, or any supply-side Demand Response or event-based load-modifying programs.
What happens at the end of the HFP pilot?+
After the pilot ends December 31, 2027, no action is required, your current rate plan remains unchanged. You can continue to earn exclusive incentives from ev.energy in other ways once your participation in the HFP pilot concludes.
How do I unenroll from the HFP pilot?+
While we encourage participation for the duration of the pilot (3 years), you can unenroll at any time. If you'd like to unenroll, please email us at pgehourlyflex@ev.energy.
Charging
Which EV models and chargers are compatible with ev.energy?+
Supported chargers include: Autel MaxiCharger AC Lite and Elite, ChargePoint connected Home and Home Flex, Emporia EV Charger (all models), Tesla Gen 3 Universal Wall Connector, Tesla Gen 3 Wall Connector, and Wallbox Pulsar Plus. Certain makes and models require an active connected services subscription.
What if I need to charge right away?+
If you need to charge your EV urgently and want to bypass smart charging, you can simply tap the 'Boost' button anytime within the Dashboard tab.
Why does my EV start charging as soon as I plug in?+
When you have the smart schedule set up, the ev.energy app shifts charging predominantly to off-peak hours. However, a small burst of energy may be delivered to your vehicle when you first plug in, until the app polls the EV or charger to schedule the charge.
Why do I need a connected services subscription?+
For us to smart charge your vehicle, we need to communicate with it to send start/stop charge commands. This is done through the vehicle telematics, and some manufacturers require a subscription to allow us access to their data.
I couldn't pair my Tesla to smart charge. Is this normal?+
Under certain circumstances, Teslas can take up to 12 hours to pair the virtual key. If it's outside the 12 hours and you still cannot pair, please reach out to our support team.
What is a charging 'event', and how will I know when one is starting?+
ev.energy charging events are triggered when there is little to no carbon on the electric grid. When this happens, a push notification is sent to your mobile device notifying you to plug in your vehicle.
Incentives
How does the ev.energy enrollment incentive work?+
EV drivers with a smart-charging-capable EV or home charger can earn a one-time enrollment incentive just for joining ev.energy: $20 in PG&E service territory, and $50 in SCE service territory. To earn it, connect at least one EV or home charger, enable smart charging, and complete at least one smart charging session of a minimum of 5kWh.
What is the PG&E Hourly Flex Pricing pilot enrollment offer?+
ev.energy users who are verified by PG&E as eligible and enrolled in the Hourly Flex Pricing pilot can earn an additional one-time $30 enrollment incentive after completing their first smart charge session, courtesy of ev.energy.
How can I earn ev.energy charging event incentives?+
If you don't qualify for the Hourly Flex Pricing pilot, you can still earn cash incentives each month for participating in ev.energy charging 'events'. You can earn $2.50 for each charging event with a Level 1 charger, and $4 for each charging event with a Level 2 charger, paid via PayPal or Venmo.
How does ev.energy pay incentives?+
ev.energy incentives are paid via PayPal or Venmo on a monthly basis, and you'll be notified by email when a new reward payment has been made to your preferred account.
How are the PG&E Hourly Flex Pricing bill credits issued?+
The annual bill credits earned in the PG&E Hourly Flex Pricing pilot are applied to your PG&E bill automatically after 12 and 24 months of participation. For questions, email HourlyFlexPricingSupport@pge.com. If declined, you remain eligible for other ev.energy incentives.
Data & privacy
Where can I find ev.energy's privacy policy and terms of use?+
You can find our Privacy Policy at ev.energy/privacy and our Terms and Conditions at ev.energy/terms.
Read the privacy policy→Are my EV or charger credentials secure?+
ev.energy does not see or store your EV and/or charger username and password. Once you enter your username and password, we instantly exchange them with the vehicle and/or charger manufacturer for a secure token that allows us to continue accessing your account to optimize your charging throughout the program. This token is stored securely and encrypted in ev.energy's cloud platform, hosted by Amazon Web Services.
Where is my data stored?+
ev.energy combines your charging data with that of all the other program participants and aggregates it into a set of metadata that is stored on ev.energy's secure servers, hosted by Amazon Web Services.
What data is collected from my vehicle?+
By connecting your vehicle to ev.energy using telematics, you consent to ev.energy collecting the following data from your vehicle (at minimum): vehicle make, model, trim and year, vehicle identification number (VIN), battery size, battery state of charge, plug-in and unplug times, start and stop times of charging sessions, kWh of energy consumed, and vehicle charging location.
What data is collected from my home charging?+
By connecting your home charger to ev.energy via the manufacturer, you consent to ev.energy collecting the following data from your charging station: charger make, model, serial number and/or JuiceBox ID, plug-in and unplug times, start and stop times of charging sessions, and kWh of energy delivered via the connected charger.
What happens to my data if I disconnect my EV or charger from the ev.energy app?+
Once you disconnect your EV, we will no longer be able to collect charging data from your vehicle. Any data from previous charging sessions will be combined with other customers' data and anonymized.
Ready to sign up?
Choose your program
SCE EV Shift
$240/yr
Eligible SCE customers can earn up to $240 per year in ev.energy rewards, plus additional savings on your electricity bills, by participating in smart charging programs.
SCE customer? View programPG&E Hourly Flex Pricing
$200*/yr
The HFP pilot from PG&E is risk-free, you won't pay more for your charging than your current rate. After 12 and 24 months, you receive lump-sum bill credits for your annual savings.
PG&E customer? View programev.energy Charging Events
$208*/yr
If you don't qualify for either utility pilot, you can still earn cash incentives for participating in exclusive ev.energy charging events, up to $4 per event.
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